Refund policy

Wig purchases

All wig sales are final. We do not accept returns or exchanges for a change of mind, style preference, or an incorrectly selected size or color.

Please review the product details and Find Your Fit guide before ordering. If you need help choosing, contact info@thewigdesignerco.com before completing your purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, email info@thewigdesignerco.com as soon as you discover the issue. Include your order number, a description of the problem, and clear photographs where possible.

Keep the item and its packaging while we review your inquiry. If you notice a problem upon arrival, contact us before wearing, washing, cutting, or altering the wig.

We will review the issue and arrange an appropriate resolution, which may include a repair, replacement, or refund. Contact us for instructions before sending an item back.

This policy does not limit any rights or remedies available under applicable consumer protection law.

Cancellations

Wig orders are final once placed. We do not accept customer-requested cancellations after checkout. This does not affect our process for damaged, defective, or incorrect items, or any cancellation or refund rights required by applicable law.